Frequently asked questions

At Whispering Cottage, we believe in transparency and providing you with all the information you need for a delightful shopping experience. Below, you'll find answers to common questions about our unique handcrafted home decor and bespoke gift baskets.

Your questions answered

We've compiled a list of the most common inquiries from our valued customers. From the creation process to delivery details, we aim to provide comprehensive information to help you make informed decisions and enjoy your unique items from Whispering Cottage/Cozy Cottage.

How long does it take to create an order?

Creation times for our handcrafted items and custom gift baskets vary depending on the complexity and current order volume. Typically, most items are crafted within 2-3 business days. For custom or larger orders, we will provide an estimated completion date upon confirmation.

What materials are used in your products?
We use a variety of high-quality materials to ensure each item is unique and durable. This includes but is not limited to, glass, wood, various fabrics, and premium decorative elements. Specific material details are listed on each product page.

What is your return policy?

Your satisfaction is our priority. If you are not completely happy with your purchase, you may return eligible items within [[10]] days of receipt for a refund or exchange. Custom or personalized items are generally non-returnable unless defective. Please see our full return policy for more details.

How long does delivery take?

Once your order is crafted and ready, delivery times depend on your chosen shipping method and location. Standard shipping usually takes 3-5 business days within the United States. Expedited shipping options are available at checkout. You will receive a tracking number once your order ships.

What happens after I place an order?
After you place your order, you will receive a confirmation email. We then begin crafting your unique item or assembling your gift basket with care. Once your order is complete and shipped, you'll receive another email with tracking information.

Can I track my order?
Yes, absolutely! Once your order has shipped, you will receive an email containing a tracking number. You can use this number to monitor the progress of your delivery online.

What should I do if my order arrives damaged?

We take great care in packaging our products, but if your order arrives damaged, please contact us immediately at cozycottage3448@aol.com or 860-327-2863 with photos of the damaged item and packaging. We will work quickly to resolve the issue.

Do you offer custom orders for home decor?
Yes, we love bringing your visions to life! Many of our home decor items can be customized. Please visit our Custom Orders page or contact us directly to discuss your specific requirements.

Still have questions?

We're here to help! If you didn't find the answer you were looking for, please don't hesitate to reach out to us. We're happy to assist you with any further inquiries about our handcrafted products or your order.